FAQ

Frequently Asked Questions

1. When will my order arrive?
Orders are typically prepared within 1–2 business days. Once shipped, delivery usually takes 8–11 business days. Overall, you can expect your order to arrive within approximately 9–13 business days from the date of purchase.

2. Do you charge for shipping?
No — shipping is completely free on all orders.

3. Are returns or exchanges allowed?
Yes. Items that are unused and in original condition can be returned or exchanged within 30 days of delivery. For more details, please review our Return & Refund Policy.

4. Who covers the return shipping fee?
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect. In those cases, Knelli will cover the return shipping.

5. How can I request a return?
To begin a return, contact us at info@knelli.com and include your order number. Our team will provide you with the next steps and the authorized return address.

6. When will I receive my refund?
Once your return is received and inspected, refunds are processed within 7 days and sent back to the original payment method.

7. Which payment options are available?
We accept the following payment methods:
Visa, Mastercard, American Express, PayPal, Shop Pay, Google Pay, Apple Pay, and UnionPay.

8. Is checkout secure?
Absolutely. All payments are handled through secure 128-bit SSL encryption. Your payment information is never stored on our servers.

Main address: R. Principal 35, 2565-291, Freiria, Portugal

Email: info@knelli.com

Phone: +351 917 072 749

Business Hours: Monday to Friday: 09:00 – 17:00 PM (GMT+1)

Response Hours: We respond within 24 hours (business days)